Privacy Policy

Effective Date: February 25, 2026

1. Introduction

Welcome to the official Indian e-commerce website of TSUN (www.tsun-ess.in), operated by ABRAM ENERGY AND POWER SOLUTIONS PRIVATE LIMITED ("Operator") under the exclusive authorization of TSUNESS Co., Ltd. ("Brand Owner").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We are committed to protecting your personal information and your right to privacy in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Data Ownership

Please note that while the Operator manages the daily operations and order fulfillment on this website, all customer data collected—including but not limited to business inquiries, account information, and purchase histories—is the sole and exclusive property of TSUNESS Co., Ltd. The Operator is granted a limited license to process this data strictly for the purposes outlined in this policy.

3. Information We Collect

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available.

You may be asked for, as appropriate:

  • Personal details: Name, email address, mailing address, phone number (including WhatsApp), and job title.

  • Business details: Company name, GSTIN (for B2B transactions).

  • Payment details: We do not store full credit card numbers or UPI details. All payment transactions are processed securely through our authorized payment gateway (e.g., Razorpay).

4. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To process transactions: Your information helps us efficiently respond to your customer service requests, fulfill orders, process payments, and arrange shipping.

  • To send periodic emails and messages: We may use the email address or phone number provided to send information and updates pertaining to your order. It may also be used to respond to inquiries, questions, and/or other requests.

  • For marketing purposes: With your explicit consent, we may send you promotional emails or WhatsApp messages regarding new TSUN products, special offers (such as our Spring Sale), or industry updates.

5. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. Sensitive and private data exchange between the site and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

6. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers.

We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

 

7. Your Rights Under the DPDP Act

Under the Digital Personal Data Protection Act, 2023, you have the right to:

 

  • Request a summary of personal data being processed by us.

  • Request the correction, completion, or updating of your personal data.

  • Request the erasure of your personal data when it is no longer necessary for the purpose for which it was collected.

  • Withdraw your consent to data processing at any time.

8. Changes to This Privacy Policy

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contacting Us and Grievance Redressal

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, or if you wish to exercise your rights regarding your personal data, please contact our designated Grievance Officer:

Company: ABRAM ENERGY AND POWER SOLUTIONS PRIVATE LIMITED

Email: sales@tsun-ess.com

Phone: +91 88820 53435